Jem Milam's Profile Pic
Download Resume

Jem Milam

I am an experienced IT technician, who is passionate about system administration and learning new technologies. I spend much of my own personal time learning and studying for certifiations. I am seeking a System Administration role which will allow me to expand my knowledge and work more in depth in these systems.


Education

Gulf Coast State College

B.A.S. Information Technology Management
A.S. Software and Database Development

Technical Skills:

Azure, Microsoft 365, PowerShell, Windows Server, Intune, Group Policy, Active Directory, Scripting, Networking, Documentation

Experience

Clark Associates / Tampa, FL

Feb. 2022 - Present
Lvl 2 IT Support Technician
  • Administer AD/Azure Entra objects, groups, O365 licenses, Sharepoint, Exchange, and Teams
  • Mentor new technicians and interns to teach them our processes and answer questions about our systems
  • Maintain and edit group policies, DNS records, and our print server
  • Administrate our MDM software, create solutions for system issues, and serve as the main point of contact for this system. Designed solutions and standardizations, resulting in a 50% reduction in MDM system tickets
  • Create PowerShellscripts to automate analysis of reports to reduce department workload/errors
  • Update and document department procedures, policies, and troubleshooting techniques
  • Endpoint security patching for 1000+ devices
  • Automate our monthly conference room maintenance with PowerShell and PDQ
  • Use PowerShell scripts + API calls to synchronize our MDM and asset management software

Hillsborough Community College / Tampa, FL

Oct. 2020 – Feb. 2022
IT Technician
  • Facilitated IT support across 6 campuses, while documenting tickets and staying in communication with our team to quickly be aware of and resolve widespread issues
  • Documented and routed networking cables from new and existing locations to our MDFs/IDFs
  • Imaged new devices, and helped transition college to using Microsoft Intune managed devices only
  • Packaged, maintaining, and deploying apps for automated installations via Intune & Powershell

Bloomin' Brands / Tampa, FL

Jul. 2019 – Oct. 2020
Helpdesk Associate II
  • Served as first line IT support for general and critical issues at 1000 locations across the US, while documenting tickets and escalating to the appropriate teams when necessary.
  • Troubleshooting of desktops, laptops, mobile devices, printers, multitude of software issues, Point of Sale devices, network issues, end-point security
  • Led a project reconfiguring Point of Sale devices to integrate with our online ordering system
  • Assumed the role of training leader for this project, conducted training workshops to enhance team expertise

Projects

Resume Website

  • This website is hosted on Azure, updated and developed through Github Actions. The visit counter on the left is done via a NodeJS API, and CosmoDB on the backend

Personal Media Server

  • I run a synology server for storing and managing personal media.
  • I maintain this using a series of Docker containers that automate file naming/organization, grabbing subtitles, and reencoding

Homelab

  • I run a forest of Active Directory domain controllers with DNS, DHCP, and a File Server

Certifications

Microsoft

  • Azure Administrator Associate
  • Endpoint Administrator Associate
  • Teams Administrator Associate
  • Azure Fundamentals

Other

  • CompTIA Security+
  • Eagle Scout